Support center

Answers without the runaround.

Choose an app for its privacy policy, or use the troubleshooting guide below.

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Common questions

How do I restore a lifetime purchase?

Open the app's Pro screen and tap Restore purchases while signed into the same Apple Account used for the original purchase.

Where is my data stored?

Records are stored locally on your device. Deleting the app also deletes its local records, so export important reports before removal.

Why did a reminder not appear?

Check Settings → Notifications, confirm notifications are allowed for the app, and verify the scheduled date and time have not passed.

Does the app sync between devices?

Version 1 is intentionally local-first and does not include cloud sync. A StoreKit purchase can be restored, but user-entered records are not transferred.

Can I request a refund?

Apple processes all App Store payments and refund requests. Visit reportaproblem.apple.com while signed into the purchasing Apple Account.

Before reporting a problem

Include the app name, iOS version, device model, the action you took, and what happened. Never send medication details, financial records, serial numbers, travel history, or other sensitive app data.

Email me@liwanx.com. We aim to reply within two business days.